Whether or not insurance is purchased, we will replace any items that are damaged during delivery. It is your responsibility to inspect your order upon receipt....

Sometimes carriers cannot deliver a package due to an invalid address or other unexpected delivery barriers. At this point, the carrier might return the package...

If your order has not moved or the status remains the same after many days then we may mark the order as "presumed lost". You must notify us immidiately and fil...

Please purchase shipping insurance! For orders without shipping insurance: If your order has been marked as successfully delivered but you have not receiv...