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    Shipping Policy


    To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. We will ship to P.O. Boxes via Canada Post/USPS and other local postage carriers. However, expedited/express and other courier shipping are unavailable to a P.O. Box. If you place an order to a P.O. Box and pay for expedited shipping we will ship via the post office and no adjustment will be made to the shipping charge after the fact. It is your responsibility to select the best shipping option for your location. Other carrier options are available and we reserve the right to change carriers at any time. For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Lafuhqe to import the goods on their behalf. Furthermore, the consignee/buyer agrees that Lafuhqe may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee will pay any taxes & duties in excess of the purchase price of the goods.


    After your purchase, you will receive an email with your order number. Be sure to use a valid email address, we cannot correct your email address after your purchase. If you’re using express checkout and your email address is not included, you will not receive an order confirmation or shipment notification. All order notifications, such as a tracking number will be sent via email. Processing can take 1-4 business days regardless of the shipping speed you select at checkout. Please note, that choosing “OVERNIGHT” Delivery does not mean that we will ship your order the same day it is placed. Processing times are always applicable. During processing, your order will be packaged and prepared for shipping. After processing, we will create your tracking number, update you by email and ship your purchase. Processing and shipping times may vary during high volume sale times or for large orders and restocking items. Packages will be delivered to your mailbox and may be left with your concierge, or left at a place deemed suitable by the courier. Larger packages may be placed outside of your home, apartment drop box, rental, or leasing office.


    Please note that orders to USA destinations may take 1-15 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order. When your order has been shipped, you will receive an email with tracking information. For USA Domestic & International orders, we will use Canada Post, USPS, DHL, FEDEX or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout. Please note international shipping may take 1-35 days in transit using the post office. For faster shipping to International destinations, please select express courier options at checkout.


    Shipping fees are non-refundable. If you refuse your shipment due to the cost of duties or taxes or for any other reason, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. We will automatically deduct this amount from your method of payment and ban you from reordering. Shipments which are returned to us as undeliverable are subject to the cost of the return shipment. there will be no exceptions made to this rule.

    Free shipping is offered for orders over $180 CAD and on special occasions. Free shipping applies ONLY to standard shipping methods and will not be applied to express shipping options. Free shipping cannot be combined with other offers or discounts. 


    If your order has been marked as successfully delivered but you have not received your package you will need to first file a claim with the courier for resolution. Please note: Claims can take up to 45 days to complete (depending on the shipping carrier used).

    We do not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

    For Orders Shipped with Express International Couriers (DHL, UPS, FEDEX, CANPAR, etc)

    We will not issue refunds or replacements for lost packages unless a claim is filed successfully with the courier company. It is your responsibility to track your package and contact the courier if your neighbourhood is not suitable to leave packages or if you will not be present at the time of delivery. if your neighbourhood is not suitable for delivery, you are able to contact the courier to arrange alternative receiving or pickup of your package.

    It is your responsibility to contact the courier for your package and file a claim for loss or damages.

    Claims for lost packages must be filed within 7 calendar days of the package being marked as delivered. Claims for damaged packages must be filed within 48 hours of the package being marked as delivered. No claims will be accepted outside of these times. No exceptions will be made.

    Once the courier has successfully investigated a claim for loss and/or damages and it is deemed that you are entitled to a replacement, we will create a new order and reship your package. If the courier has denied a claim for loss or damages we WILL NOT issue a refund or replacement.

    We are not responsible for packages once they leave our warehouse. We do not have special access to courier tracking processes. We can only see what you see.

    International orders can take at least 1-5 weeks for delivery, depending on your location. International customers may have to pay their local post office a tax or fee before receiving a package. We DO NOT cover possible customs fees or additional taxes.

    For orders shipped with Canada Post, USPS or Purolator Only:

    In the event that you do not receive items paid for it is your responsibility to contact us immediately. We will not receive claims for missing items after 48 hours of delivery. For missing item(s) claims, we will require proof of packaging (pictures) and will verify package weight and size information with the courier in order to determine if an error occurred on our side. If it is determined that we made an error we will either refund the cost of the missing/incorrect item or refund the cost of the item. We will not adjust shipping costs. Has it been longer than 15 business days since your purchase? Search your junk, spam, and bulk email if you do not receive an order confirmation email. Make sure to add us to your safe list. Still no tracking number or package? Send us an email to to receive an update. We will do our best to investigate your inquiry.


    It is your responsibility to select the best shipping option for your package.

    We have included a "No Tracking" shipping option as a cost-saving measure. If you select this option, please be advised that we cannot track the item on your behalf. We also cannot assume responsibility for your package if it is delayed/lost or damaged.

    While we will make every effort to accommodate your shipping and billing preferences, in order to protect our business, Lafuhqe reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

    Additionally, Lafuhqe reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to: An irregular or excessive missing items/replacement or refund history indicative of “customer service abuse;” Potential fraudulent or criminal activity.

    Similarly, Lafuhqe reserves the right to limit, refuse, and/or reject returns to any customer or entity, due to similar actions as noted above. Due to the Corona-virus outbreak, certain items may be out of stock or delayed for delivery. Orders are processed and shipped daily. However, certain items may require a longer than expected shipping time.

    Please keep in mind, that all sales are final!

    orders with route protection

    filing a claim

    The safest way to order your Lafuhqe products is to include route package protection to each order.

    Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover. claims ca be file by visiting this website:

    Packages presumed to be lost

    Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the last tracking update for United States domestic shipments (20 days for international shipments, including Canada unless a Canadian merchant is shipping within Canada in which case the 7 day domestic shipment timeline applies) and within 30 days from the last checkpoint. Estimated Delivery Date After 48 hours has passed from an estimated delivery date given from the carrier, and no delivery or update has been made, Route will consider the order to be "lost" and assist with next steps.

    Delivered but Missing Package

    Order issues for packages marked "delivered" yet not received are considered stolen, and must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.

    Filing an Online Notarized Incident Statement

    At our discretion, Route may require an online notarized statement when the customer’s package is marked as delivered. If requested, the customer will be given clear steps to complete this requirement via the claims filing process.

    Filing a Police Report or In-Person Notarized Statement

    At our discretion, Route may require a police report or in-person notarized statement form when the customer’s package is marked as delivered. If requested, the customer will file the police report/notarized form and include an explanation that Route is a package protection company, and we have protected the customer’s package that has been stolen. To process the order issue with Route, Route is requiring a police report/notarized form. Send Route the police report PDF & number in the order issue (if a notarized statement was requested, send over a screenshot and details of the notary form signed by a notary public). Upon request, Route may require additional documentation such as proof of identity, a notarized statement, address, etc. Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony.

    Damaged Item Arrived Order Issues

    claims for damaged orders must be filed within 15 days of the delivery date. Broken items If the customer received a broken item and needs to dispose of it (i.e. shattered glass), the customer needs to check their city ordinances and dispose of it properly. The customer does not need to ship it back to the retailer (unless the retailer indicates otherwise).

    A damaged item is considered to be a broken product that is unusable, clearly fractured, shattered, bent (if not bendable), crushed, etc.

    Route does not cover cosmetic damage (scratches, dents, etc.), manufacturing damages, packaging errors, or unsealed items.

    Route requires further evidence of the customer’s damaged item (i.e. more photos, videos, etc.).