To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. We will ship to P.O. Boxes via Canada Post/USPS and other local postage carriers. However, expedited/express and other courier shipping are unavailable to a P.O. Box. If you place an order to a P.O. Box and pay for expedited shipping we will ship via the post office and no adjustment will be made to the shipping charge after the fact. It is your responsibility to select the best shipping option for your location. Other carrier options are available and we reserve the right to change carriers at any time. For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Lafuhqe to import the goods on their behalf. Furthermore, the consignee/buyer agrees that Lafuhqe may delegate the obligation to import the goods on their behalf to a subcontractor (e.g. customs broker). The consignee will pay any taxes & duties in excess of the purchase price of the goods.

After your purchase, you will receive an email with your order number. Be sure to use a valid email address, we cannot correct your email address after your purchase. If you’re using express checkout and your email address is not included, you will not receive an order confirmation or shipment notification. All order notifications, such as a tracking number will be sent via email. Processing can take 1-4 business days regardless of the shipping speed you select at checkout. Please note, that choosing “OVERNIGHT” Delivery does not mean that we will ship your order the same day it is placed. Processing times are always applicable. During processing, your order will be packaged and prepared for shipping. After processing, we will create your tracking number, update you by email and ship your purchase. Processing and shipping times may vary during high volume sale times or for large orders and restocking items. Packages will be delivered to your mailbox and may be left with your concierge, or left at a place deemed suitable by the courier. Larger packages may be placed outside of your home, apartment drop box, rental, or leasing office.

Please note that orders to USA destinations may take 1-15 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order. When your order has been shipped, you will receive an email with tracking information. For USA Domestic & International orders, we will use Canada Post, USPS, DHL, FEDEX or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout. Please note international shipping may take 1-35 days in transit using the post office. For faster shipping to International destinations, please select express courier options at checkout.

Shipping fees are non-refundable. If you refuse your shipment due to the cost of duties or taxes or for any other reason, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. We will automatically deduct this amount from your method of payment and ban you from reordering. Shipments which are returned to us as undeliverable are subject to the cost of the return shipment. there will be no exceptions made to this rule.

If your order has been marked as successfully delivered but you have not received your package you will need to first file a claim with the courier for resolution. Please note: Claims can take up to 45 days to complete (depending on the shipping carrier used).

The safest way to order your Lafuhqe products is to include route package protection to each order.